Friday, December 25, 2015
Great customer service from two companies
As regular readers will know, when a vendor goes out of its way to render good service and put things right for its customers, I like to acknowledge that. I encountered that this week with two companies: Impact Guns and FedEx.
I'd ordered some handgun magazines (the kind that hold ammo, not the printed variety!) from Impact Guns, but the order was partly mis-filled. Instead of one of the items I ordered, I received one for a gun I don't own. I called Impact on Wednesday, explained the problem, and asked what they could do to fix it, as I'd intended the missing item as a Christmas gift for a friend. The people at Impact went out of their way to solve my problem. They shipped out the correct item immediately, complete with a return shipping label for the incorrect one, and sent it via FedEx's overnight service. Great customer service in the middle of their busiest period of the year. Full marks to Impact Guns.
FedEx also went out of their way to get the magazines to me. While some are complaining that their shipments weren't delivered on time, I can only marvel at how many were delivered in time for Christmas. I suspect those that didn't make it are a tiny minority (probably measured in fractions of one per cent) of those that did. (Besides, everyone knows - or should know - that last-minute shipments at the height of the Christmas rush may not make it on time. Order earlier!) FedEx tried to deliver the package early yesterday evening, but Miss D. and I weren't at home; so the driver left a slip informing us that he'd tried, and telling us that we could collect it today, Christmas morning, if we wanted to drive to the nearest FedEx office. I did so, not because I desperately needed the magazines right away, but to thank those on duty for giving up their Christmas morning to help others. I took them a dozen donuts as a gesture of appreciation. They seemed to like the gesture - they perked right up. So, full marks to FedEx, too, for going the extra mile.