A heartfelt "Thank you!!!" to everyone who responded to requests to e-mail Tor and Macmillan about the situation there. I'll leave the co-ordinator of the campaign to announce the totals, but they appear to be well into four figures as of the time of writing. I wonder if Tor and Macmillan will now accept that we aren't bots and we aren't just a few malcontents? We are, in fact, a growing wave of SF/F fans who are threatening to abandon them altogether. If they haven't yet got that message, they'll probably never understand it without more direct action.
(By the way, I can only describe as 'catastrophic' the performance of whoever's responsible for customer relations at Tor and/or Macmillan. There's been an absolutely inexplicable, deafening silence from both companies in response to e-mails and other communications - not even so much as an acknowledgment of receipt. When I was a manager and, later, a director, if I'd had a customer relations person who performed so abysmally, they'd have been fired the moment I found out about it. "Do not pass 'GO', do not collect $200, and by all means let the door hit you in the ass on the way out!" This is simply ridiculous. Oh, well . . . if they want to play the clam, I think we have every right to assume that both companies are standing behind the unconscionable words and attitudes of the Tor personnel we've named. We're therefore free to take our response to the next - and only logical - level.)
I'll be sending the following open letter to both companies this evening.
I hope the e-mails your company received today have demonstrated the strength and breadth of feeling among a large number of SF/F fans concerning the attitudes, lies and libels expressed by Patrick Nielsen Hayden, Teresa Nielsen Hayden, Moshe Feder and Irene Gallo, all current or former employees of Tor, and by the Tor-published author John Scalzi, concerning supporters of the 'Puppies' slates for the Hugo Awards.
Last week I asked Tor and Macmillan to respond to my requests by Monday (today). As I posted on my blog over the weekend, I've been persuaded by two Tor employees that I hadn't allowed sufficient time for that, and I therefore publicly extended the deadline until noon on Friday, June 19th, 2015. I hope and trust your organization will have the courtesy, professionalism and common decency to respond by then.
As I wrote in my earlier, private letter to Tor and Macmillan:
"... please be advised that I look for the following actions from Tor by not later than noon on Monday, June 15th, 2015:
Please note that I am not demanding the dismissal of, or resignations by, the individuals concerned."
- Tor should publicly apologize for the efforts by all, repeat, all of the persons I named above to demonize, denigrate, slander and lie about the ‘Puppies’ campaigns;
- Tor should publicly reprimand those individuals for stepping over the line (including misusing company time and computer equipment to do so);
- Tor should publicly indicate that it is putting in place policies to prevent any recurrence of such issues.
I am simply not prepared to allow the lies, slander, libel and open contempt of those named above to continue unchallenged. Therefore, those expectations still hold. If they have not been met by noon on Friday, I shall call for a boycott of Tor Books. I've spoken to a large number of SF/F authors, fans and others about this. Some will publicly support a boycott. Others will do so more tacitly. I imagine we'll both find the result interesting.
I do hope that your company will at least show courtesy enough to acknowledge receipt of this message. However, in the light of its past cavalier conduct towards customers complaining about this situation, you'll pardon me if I don't hold my breath.
I wonder if they're listening yet? I guess we'll soon find out.