I posted earlier this month about the lousy customer service I'd experienced from Tracfone and Net10 (they're the same company).
Last week I noticed someone trying to post a positive comment about them in response to my article. I couldn't determine who it was, so I didn't publish the comment, but waited. Sure enough, someone tried to post another comment today. Guess who it was?
Yes, you guessed it - Tracfone and Net10 are headquartered in Florida. Looks like one of their staff did a Google search on the term 'net10 customer service', and probably tried to post a rebuttal on every Web site or blog where he or she found a negative remark. Signing his (?) name as 'Henry', the staffer tried to post this comment:
I really do have to say that I do not agree with this blog post. I have called net10's customer service and encountered only nice people who were very helpful.
I do know that other companies like sprint have not been quite as helpful to my family in prior dealings. My daughter has a droid and we were once put on hold for 45 minutes with a sprint associate.
Nice try, but I don't believe you, 'Henry'. Judging by your location, I suspect you're a Net10 or Tracfone staffer who's not only trying to lie about your identity, but also cast aspersions on another company (Sprint) because another commenter on my original post said good things about their customer service. (Also, I don't see a 'droid' phone - a name which refers to a Motorola model - listed as available on the Sprint Web site. Perhaps you should have checked your facts.) Needless to say, I won't be publishing your comment on my original post.
Readers might wish to take note of this duplicity on the part of Tracfone and Net10, and take it into account when deciding what prepaid cellphone service to use (or to recommend to friends).