Saturday, February 28, 2009
Let me tell you a tale of online shopping frustration.
I wanted to buy an article from Costco that I'd found through an online review. So, I went to the Costco Web site, and found the article in question. All went well - until I tried to buy it.
First of all, they won't ship to a Post Office box - don't ask me why. Since I don't receive mail at my residential address (I don't even have a mailbox outside my home), this was a real problem. I couldn't for the life of me imagine why they wouldn't dispatch my order to my P O box - after all, they ship via USPS - but there wasn't much I could do about it. Sighing, I gave them my physical address, and went on with the transaction.
Then, when it came time to give them my credit card details, they wanted to know the card's billing address. Guess what? It's my P O box. And - guess what again? As soon as I entered it, their system rejected it with another note that they don't ship to P O boxes! This, despite the fact that it wasn't a shipping address, but a billing address!
Just who designed this system for Costco? Who are the clowns who approved it for retail use? Who's the imbecile who decided not to ship to P O boxes? And how many orders has Costco lost through not paying attention to the reality of their customers' lives?
A big Thumbs Down to Costco - and, yes, I canceled my order, rather than bother trying any further maneuvers through the labyrinth of their ordering system. I've got better things to do with my time. Sam's Club has given me excellent service so far, so I'll see if they have what I need.