Intuit - owners of Quickbooks, TurboTax and other widely used financial software products, as well as a provider of financial services such as credit card payment processing - has just dumped one of its customers firmly in the dwang, for politically correct - not legal - reasons.
A couple of months ago Gunsite decided to make a change to a new credit card processor, QuickBooks. It seemed to be a wise business choice at the time and may have been, had Intuit not chosen to go the way they did.
. . .
Then, a week ago – May 11th, 2018 – Gunsite got another phone call from QuickBooks. This time it didn’t go as well. The software company informed Gunsite that they were immediately ceasing all business with them. Why? Because they sell and promote firearms.
At first blush this was frustrating news, but Gunsite figured it could be handled. Then the other shoe dropped: in addition to cutting business ties with Gunsite, QuickBooks/Intuit refused to release the money from credit card charges currently in process from sales that had already made.
This amounts to tens of thousands of dollars from not only purchases made in the Gunsite Pro Shop – including hats, shirts, bumper stickers, and coffee mugs – but also money that had been paid for classes taken on gun safety and marksmanship.
Yes, you read that right. Tens of thousands of dollars in sales of products and classes, paid for in good faith, that Intuit has refused to release. Instead, Intuit stated they would refund those monies to the credit card holders. That means revenue for everything from pens to five-day level 250 pistol courses had just became door prizes, provided free to people who had the benefit of the training and took home products, all courtesy of the Intuit’s largesse.
Ken Campbell is matter-of-fact about the issue: “It is their right in the republic to choose not to do business with us. In fact, I do not want to do business with them or any company that does not support the Second Amendment. The issue is their refusal to release our funds to us.”
There's more at the link.
This is beyond stupid. As far as I can see, it may verge on the criminal. At least three lawyers of my acquaintance have observed that withholding funds for ideological rather than legal reasons may well be actionable - and if so, I hope Gunsite takes such action.
My own accountant had just (last month) recommended Quickbooks to me as good accounting software. Needless to say, under the circumstances, I'll be using something else - there are plenty of competing products out there. I shall also never again use TurboTax or any other Intuit product. If they show such contempt for law-abiding businesses and citizens, they clearly hold me in contempt as well - so why should I give them my hard-earned dollars?
I strongly recommend to every reader of this blog that they should not do business with Intuit at all. The company's decisions in the Gunsite case appear to be driven by political correctness, rather than the law; and if that's the case once, it probably will be again in future. Therefore, I intend to let them stew in their own ideological juice, and I suggest that we should all do likewise. That may be the only language they'll understand. I also recommend that you contact the company and tell them why you're doing so. I already have.
EDITED TO ADD: If you'd like to look at a couple of excellent alternatives to Quickbooks, see my article here.